ChiBox Warehouse App Privacy Policy
Last updated: July 20, 2026
This Privacy Policy explains how ChiBox handles information when authorized warehouse team members use the ChiBox Warehouse App for China and Lebanon warehouse operations.
Information We Collect
- Account information, such as name, username, email address, phone number, warehouse role, authentication status, and authorized permissions.
- Device and session information, such as device identifier, device name or model, app version, operating system, login sessions, push notification token, IP address, diagnostic logs, and security events.
- Warehouse operation information, such as tracking numbers, barcode format, scan timestamps, scan outcomes, assigned warehouse, matched order items, order status changes, and audit history.
- Order and product information needed for warehouse work, such as order numbers, item names, product images, quantities, supplier details, shipping status, customer city or country, and related notes.
- Content users choose to submit through available support or operational tools, such as images, attachments, or voice notes.
Permissions
- Camera access is used to scan tracking labels and barcodes. If image upload features are enabled, it may also be used to capture photos selected by the user.
- Notification access is used to send warehouse, order, support, and operational alerts.
- Microphone access is used only when a user chooses to record a voice note in supported communication features.
- Photo library or file access is used only when a user chooses to upload an image or attachment.
- Network access is required to connect the app to ChiBox services.
How We Use Information
- To authenticate warehouse users and protect ChiBox operational accounts.
- To provide receiving, scanning, order tracking, item status updates, warehouse dashboards, history, and reporting features.
- To record auditable scan and status-change history for warehouse operations.
- To send important service notifications, including order, warehouse, support, and operational reminders.
- To improve reliability, prevent abuse, troubleshoot errors, and keep the Warehouse App secure.
- To comply with legal, accounting, tax, fraud-prevention, and regulatory obligations where applicable.
Sharing Information
ChiBox does not sell personal information. Information may be shared with authorized ChiBox team members, warehouse supervisors, operations administrators, service providers, hosting providers, analytics or notification infrastructure, and legal authorities when required by law or necessary to operate or protect the Warehouse App.
Data Retention
We retain information for as long as needed to provide ChiBox services, maintain business records, resolve disputes, support security, and meet legal obligations. Some operational records, such as scan history, order history, and audit logs, may be retained after an account is disabled where required for business, legal, or fraud-prevention reasons.
User Choices
Users may update certain account information through authorized ChiBox channels. Users may also request access, correction, deletion, or account deactivation through the support or contact channels provided by ChiBox, by emailing privacy@brainkets.com, or through the contact details listed in the Google Play listing. Some requests may be limited where retention is required by law or legitimate business obligations.
Account Deactivation And Deletion
Warehouse App users can request account deactivation or deletion by contacting ChiBox support or emailing privacy@brainkets.com with their registered phone number, email address, and warehouse role. We may keep records that are required for orders, accounting, legal compliance, security, fraud prevention, or dispute resolution.
Security
ChiBox uses reasonable administrative, technical, and organizational safeguards to protect information. No internet or mobile service can be guaranteed to be completely secure, so users should keep credentials private and report suspected unauthorized access promptly.
Children
The ChiBox Warehouse App is intended for authorized business users and staff. It is not directed to children.
International Processing
Information may be processed and stored in countries where ChiBox, its infrastructure, or its service providers operate. By using the service, users understand that information may be processed outside their country of residence.
Changes To This Policy
We may update this Privacy Policy when our services, practices, or legal requirements change. The updated version will be posted on this page with a revised date.
Contact
For privacy questions or requests, contact ChiBox through the official support channels provided in the Warehouse App or the Google Play listing, or email privacy@brainkets.com.