ChiBox
Support
Help center
Contact ChiBox Support
Use this page to ask questions, request account help, report app issues, or get support for orders and seller tools.
Email support
For account access, orders, store management, and app questions.
support@brainkets.com
WhatsApp support
For quick help from the ChiBox support team.
+961 71 505 350
Phone support
Call us if you need urgent help with your account or orders.
+961 71 505 350
Support hours
We review support requests every day. Email requests are answered as soon as possible, and urgent account or order issues are prioritized.
What we can help with
- Signing in or recovering access to your ChiBox account
- Questions about local store orders, payments, refunds, or delivery
- Seller account setup, store approval, catalog, products, and order management
- Requesting account deletion or privacy help
- Reporting technical problems in the ChiBox or ChiBox Stores apps
Privacy and account deletion
For privacy questions or help requesting account deletion, email the privacy team with the phone number or email address registered on your account.
privacy@brainkets.com